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Field service engineer

Diagnose battery problems remotely before you drive to site, then confirm the fix afterwards.

Usual AWARE role: installer, admin. Some screens below are only visible to that role.

Track in progress

The sections below are planned. Guides are linked as they are published.

1. Start here​

Reading a battery string: strings, modules, cells and BMACs. See Sites, fleets and batteries.

2. Cell-level tools​

Cell voltages, temperatures, min/max delta and cell playback.

3. Triggers​

Creating, tuning and clearing triggers, and the trigger event log.

4. Maintenance​

Maintenance records, operating parameters and firmware on a device.

5. Playbooks​

Start with One cell lower than the rest. Wide module spread, loose busbar, hot cell and trigger flapping follow.

6. After the fix​

Confirming recovery and adding a note to the site.