Support engineer
Work out where a fault sits: the device, the network, the ingest pipeline or the dashboard.
Usual AWARE role: admin. Some screens below are only visible to that role.
Track in progress
The sections below are planned. Guides are linked as they are published.
1. Start here
How data travels from a BMAC to the screen.
2. Connectivity
Active sites, site activity and Inbound Message Activity.
3. Live data
Socket diagnostics and the socket event log.
4. Data quality
Energy data quality and site data investigation presets.
5. Logs
System Event Log, Audit Log, Activity Wall and BMAC messages.
6. Playbooks and escalation
Site offline, EMS data gap, live values not updating and firmware deployment failed.